Return Policy

We offer a 100% satisfaction, no time limit guarantee on everything we sell directly from IEW.com.

Make an IEW Return

1. View or print the return checklist here.
2. If your item was purchased directly from IEW.com, fill out the short form (button below) and click "Submit."
3. Expect an email within 2–4 business days with a prepaid return label.
4. Print out this label and tape it to your package. The address will be on the label.
5. Be sure to include all components with the product you are dissatisfied with, even if they are written on or otherwise used. If any components are missing, your refund will be adjusted accordingly.

(valid for U.S. customers only)

Your return label should be processed and arrive via email within 2-4 business days.

IEW will process your return and issue store credit or refund within 60-90 business days upon receipt of the products. (If we are able to refund directly to your credit card, we will do so. Otherwise we will send a refund check.)

Other Details:

• To return an item for a full refund, follow the link above to request a prepaid return label. Proof of purchase from IEW.com may be required. (Prepaid return label valid for U.S. customers only. Only the standard shipping amount will be refunded on full order returns. International orders will receive no refund on shipping costs.)
• Normal shipping costs will apply on new orders placed using store credit.
• If you are exchanging a product, you may use the prepaid label for your return. Normal shipping costs will apply for the new products you are ordering.
• If you purchased a new product from one of our authorized resellers or Amazon.com, please contact them directly for their return policy.
  We accept returns for products purchased new from our authorized resellers and from Amazon.com, but we will NOT send a prepaid label and can only refund 60% of your purchase price. Please mail the item(s) to us at:
  • IEW (Returns)
    8799 N 387 Rd.
    Locust Grove, OK 74352
  • Include your name, address, phone number, where it was purchased, and whether you would like a refund check or store credit.
• If your product was not purchased new and directly from IEW.com or from one of our resellers, we are unable to offer any refund. To be eligible for our return policy, you must be the original purchaser making the return.
• Need to replace a broken or scratched disc? Call us toll free at 800.856.5815 and let us know which disc you need and where you originally purchased it and we will send you a replacement for a small fee.